If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and RobeChic.FR will then ship you a new item immediately.

If you need to return an item, please contact our customer service representative firstly and provide photos that clearly show the problem with the item (if necessary). Our Customer Service team will respond to you within 24 hours. Once all problems been confirmed, our staff will provide returned shipping address, and then you can send your item(s) back to us as soon as possible. Later, when we have received your package, your return will be processed in 3 to 5 business days and then your refund will be issued.

When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx. Once we've received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund.

In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used. For Credit/Debit Card, it will take 7-45 days for your credit card company to process the refund and credit your account. For PayPal, if you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund; if you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account. For customers that paid using Western Union, we recommend using PayPal to receive your refund to avoid processing fees and get your refund immediately. If you want to receive your refund through Western Union, you will need to provide us with your necessary information and then go to a bank in your home country that supports Western Union to pick up your refund using the details we provide. For Wire Transfer, unfortunately, we cannot give more information on how long it will take to credit your account as it depends on your bank's procedures. We recommend contacting your bank if you have any questions regarding a refund.